Support
Help with LevelUp for Hacker News.
Talk to the developer
Email [email protected] for help, feedback, or a feature idea.
For a bug, include your device, app version, and what happened. You can also send a message from Settings → Support and feedback in the app.
Frequently asked questions
Do I need to sign in?
Reading stories and comments, search, themes, and saved stories work without signing in. Google or Apple sign-in is only needed for a LevelUp account to use AI summaries and manage credits.
How do the cards work?
Swipe up for the next story, down for the previous story, left for comments, and right for an AI summary. The buttons below the card do the same things. Tap the bookmark to save a story on this device.
How do I switch between cards and a list?
Use the view toggle in the feed header. To choose the view the app opens with, go to Settings → Reading → Default view and select Cards or List. The header toggle changes the current session.
Where do I change the theme?
Open Settings → Appearance and choose Light, Dark, Midnight, or Sepia. You can also choose System to follow your device’s light or dark appearance.
How does search work?
Tap the search icon in the feed header, enter a keyword, and select a date range to narrow the results. Search is powered by Hacker News Search (Algolia).
When is an AI credit used?
One credit is used when a new summary opens successfully. Failed summaries and preloading do not use credits. Previously unlocked summaries remain available without another charge, even when your balance is zero. Credits do not expire.
My AI credits have not appeared after a purchase. What should I do?
Check that you are signed in to the same LevelUp account used for the purchase, then use Sync purchases on the AI credits screen. A pending payment may need to finish processing first. If the balance still looks wrong, email us with your app version, platform, and store order reference. Never send passwords or payment card details.
Where are my saved stories?
Saved stories are stored on your device. They remain when you sign out of LevelUp and do not sync between devices. Saving a story does not download the full article for offline reading.
Account and privacy
To request deletion of your LevelUp account, open Settings → LevelUp account → Request account deletion. See Account & data for details and an email alternative.
Read our Privacy Policy and Terms of Service for information about data, AI summaries, and purchases.